LIVE FRESH CLEANING CO.
WEBSITE TERMS, PRIVACY POLICY, AND TEXT MESSAGING TERMS
Last updated: October 27, 2026
TTS Cleaning LLC, doing business as Live Fresh Cleaning Co.
Email: tlaude@livefreshcleaning.co
Text messaging number: 314-470-8834
Website: https://livefreshcleaning.co
1. WEBSITE TERMS OF USE
About These Terms
These terms cover your use of Live Fresh Cleaning Co.’s website and customer communications. “Live Fresh,” “we,” “us,” and “our” refer to TTS Cleaning LLC, doing business as Live Fresh Cleaning Co.
Please use our website lawfully and provide accurate information when contacting us. Do not interfere with website security, impersonate others, misuse customer information, or submit harmful or unlawful content.
Cleaning Services and Scheduling
Our website provides information about cleaning services and ways to request quotes and appointments.
Submitting an inquiry or requesting a preferred appointment does not, by itself, confirm a cleaning. Service scope, pricing, payment deadlines, cancellation requirements, and service guarantees are governed by the quote, service agreement, or other terms provided and agreed to for your cleaning.
A request to change or cancel an appointment is not confirmed until Live Fresh confirms the change, unless an authorized booking feature expressly provides confirmation.
Invoices and Payments
We may deliver quotes, invoices, and payment links electronically. Available payment methods and payment terms are shown on your invoice or service agreement.
Online payments, when offered, are processed through our payment providers. Do not send full payment-card or bank-account details by ordinary email or text.
Website Content and Third Parties
Our website’s text, branding, photographs, and designs belong to Live Fresh or their respective owners. Permission is required to reuse protected material except as permitted by law.
Our website may link to third-party platforms, including customer-management and payment services. Those platforms have their own terms and privacy policies.
We aim to maintain accurate website information, but errors or interruptions may occur. Contact us to verify service details. Nothing in these terms limits rights or remedies that cannot lawfully be limited.
Changes and Applicable Law
We may update these terms and revise the date above. Changes to an existing cleaning agreement remain subject to that agreement and applicable law.
These website terms are governed by Missouri law, subject to applicable federal law and mandatory consumer protections.
2. PRIVACY POLICY
What This Policy Covers
This policy explains how Live Fresh handles personal information collected through our website, cleaning services, inquiries, customer accounts, and communications, including information processed through Jobber.
It covers information provided online, by phone, by text, by email, or in person.
Information We Collect
Depending on your interactions with us, we may collect:
• Your name, phone number, email, billing address, and service address.
• Cleaning preferences, property instructions, appointment details, and service history.
• Messages, submitted photographs, and other information you provide.
• Quotes, invoices, payment status, and transaction records.
• Text-message consent and opt-out records.
• Website usage information, such as IP address, browser, device information, and pages visited, through cookies or similar technologies where used.
How We Use Information
We use information to respond to inquiries, prepare quotes, schedule and provide cleaning, communicate about appointments, manage invoices and payments, maintain records, resolve concerns, and protect customers and our business.
Promotional communications are subject to applicable consent requirements. Consent to service-related texts does not automatically enroll you in promotional texting.
Service Providers and Information Sharing
We use service providers, including Showit for our website and Jobber for customer management and communications. Payment, accounting, hosting, and other providers may process information needed to support our operations.
We do not sell personal information.
We do not share mobile information, SMS consent, or opt-in records with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers as necessary to operate and deliver our messaging services.
We may disclose information when required by law or reasonably necessary to prevent fraud, protect safety, or address legal claims.
Security and Retention
We use reasonable administrative and technical safeguards and restrict access according to business needs. No electronic system or transmission is completely secure.
We retain information as needed to provide services, maintain business and tax records, resolve disputes, and meet legal obligations. We then delete or de-identify it as appropriate.
Your Choices and Requests
Email tlaude@livefreshcleaning.co to request access to, correction of, or deletion of your personal information.
We may verify your identity and retain records needed for legitimate business or legal purposes. Applicable privacy rights depend on your location and circumstances.
You can manage cookies through your browser settings. Blocking cookies may affect website functionality.
Children’s Information
Our services are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.
Policy Updates and Questions
We may update this policy and will provide additional notice when required.
For privacy questions, contact TTS Cleaning LLC, doing business as Live Fresh Cleaning Co., at tlaude@livefreshcleaning.co.
3. TEXT MESSAGING TERMS
Live Fresh Cleaning Co. Customer Communications
With your consent, Live Fresh may send service-related text messages, including appointment reminders, arrival and scheduling updates, quotes, invoices, payment notifications, and responses to customer questions. Some messages may be automated.
Message frequency varies based on your appointments, account activity, and conversations. Message and data rates may apply.
Providing a phone number alone does not constitute consent to every type of message. We obtain consent appropriate to the messages being sent. You may contact us to arrange another communication method.
Opting Out
REPLY STOP TO UNSUBSCRIBE FROM TEXT MESSAGES.
You may receive a final confirmation of your opt-out. Opting out of texts does not cancel a cleaning appointment or remove outstanding payment obligations.
Help and Support
REPLY HELP FOR ASSISTANCE, or email tlaude@livefreshcleaning.co.
Our customer texting number is 314-470-8834.
Please keep your contact information current and notify us if your number changes. Delivery depends on mobile carrier and network availability. Carriers are not liable for delayed or undelivered messages.
Scheduling requests sent by text remain subject to confirmation by Live Fresh.
Privacy
Our Privacy Policy is included in Section 2 of this page and is available at:
https://livefreshcleaning.co/legal
It explains how we collect, use, protect, and share information associated with customer communications.